q89com is committed to protecting the personal data of every user on our platform. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have over your own data. Please read it carefully before creating an account or using our services.
Privacy at a Glance
All data transmitted between your device and q89com servers is encrypted using TLS/SSL. Sensitive account and payment information is stored using industry-standard encryption at rest. We do not store full payment card numbers on our infrastructure.
q89com does not sell, rent or trade your personal data to third-party marketers or data brokers under any circumstances. Your information is used solely to operate, improve and personalise your experience on the Platform.
You have the right to access, correct, export and delete your personal data at any time by contacting our support team. Requests are processed within a reasonable timeframe consistent with applicable data-protection obligations.
We retain your personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law — including AML/KYC record-keeping obligations. Data that is no longer required is securely deleted or anonymised.
q89com uses cookies and similar technologies to maintain session state, analyse platform usage and improve user experience. Our Cookie section explains what cookies are used, their purpose and how you can manage your preferences.
When we make material changes to this Privacy Policy, we will notify registered users via email or in-platform notification before the changes take effect. Continued use of q89com after notification constitutes acceptance of the revised Policy.
This Privacy Policy ("Policy") describes how q89com ("Company", "we", "us", "our") collects, uses, discloses, stores, transfers and protects personal data relating to individuals ("User", "you", "your") who access or use the q89com website, mobile interface, game library, betting markets and all associated services (collectively, the "Platform").
q89com is an English-language online gaming information and wagering platform designed primarily for users in Pakistan. The Platform operates under an international gaming licence framework. q89com does not hold a Pakistani gambling licence and is not affiliated with, endorsed by, or registered with the Government of Pakistan, the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan, or any provincial regulatory authority.
By accessing or using the Platform you confirm that you have read, understood and agreed to this Privacy Policy. If you do not accept the terms of this Policy, please discontinue use of the Platform immediately. This Policy should be read in conjunction with our Terms & Conditions.
For the purposes of this Policy, the following definitions apply:
q89com collects several categories of personal data in the course of operating the Platform. The categories and examples of data collected are summarised in the table below:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government-issued ID number | Account registration, KYC verification, AML compliance |
| Contact Data | Email address, phone number, residential address | Account communications, support, regulatory notices |
| Financial Data | Payment method type, transaction reference numbers, deposit/withdrawal amounts in PKR or other currencies | Payment processing, fraud prevention, AML compliance |
| Technical Data | IP address, browser type, device type and OS, session timestamps | Security, fraud detection, platform optimisation |
| Usage Data | Game history, bet amounts, session durations, pages visited | Responsible gambling monitoring, personalisation, analytics |
| Communications Data | Support chat transcripts, email correspondence | Dispute resolution, quality assurance, legal compliance |
| Preference Data | Language settings, notification preferences, self-imposed limits | Platform personalisation, responsible gambling tools |
We do not intentionally collect special category data (such as health, political opinion or religious belief) unless you voluntarily provide it in the context of a responsible-gambling support interaction, in which case it is processed solely for that purpose.
q89com collects personal data through the following means:
Data you provide directly when: registering an account; completing KYC verification by uploading identity documents; making deposits or withdrawal requests; contacting our customer support team; responding to optional surveys or promotions; or setting responsible-gambling limits and preferences.
Data collected automatically as you interact with the Platform, including: session logs, IP addresses, device identifiers, browser metadata, game activity logs and navigation patterns. This data is collected via server logs, cookies and similar tracking technologies described in Section 10.
We may receive data about you from third parties including: identity verification service providers used for KYC processing; payment processing partners (note: payment brands such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are referenced here as contextual examples only — they are not affiliated with q89com and do not endorse gambling on this Platform); fraud-prevention and AML screening services; and analytics providers operating under data-processing agreements with q89com.
q89com processes personal data on one or more of the following legal bases, depending on the specific processing activity:
We use your personal data for the following purposes:
q89com does not sell or rent personal data to third parties. We may share personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate contractual safeguards:
Third-party vendors who process data on our behalf under written data-processing agreements, including: KYC/identity verification providers; payment processing partners; cloud infrastructure and hosting providers; fraud-detection and AML screening services; customer support platform operators; and analytics services. These processors are contractually prohibited from using your data for their own purposes.
We may disclose personal data to licensing bodies, law enforcement authorities, courts or other government agencies where required by law, regulation, court order or in response to a lawful formal request. We will notify you of such disclosures where legally permitted to do so.
In the event of a merger, acquisition, restructuring or sale of assets, personal data held by q89com may be transferred to the acquiring entity, subject to equivalent privacy protections. We will notify registered users of any such transfer that materially affects the processing of their data.
We may share aggregated, anonymised statistical data — from which no individual can be identified — with partners, advertisers or industry bodies for research and platform-benchmarking purposes.
q89com operates globally and may transfer personal data to, or process it in, countries outside Pakistan or the jurisdiction in which you reside. Some of these countries may have data-protection laws that differ from those applicable in your home jurisdiction.
Where we transfer personal data internationally, we implement appropriate safeguards, which may include: standard contractual clauses approved by the relevant data-protection authority; adequacy decisions recognising the recipient country as providing equivalent protection; or binding corporate rules where applicable.
By using the Platform you acknowledge that your personal data may be processed in jurisdictions outside Pakistan. If you have concerns about international data transfers, please contact us using the details in Section 16.
We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting and reporting requirements. The principal retention periods that apply to q89com user data are as follows:
When data is no longer required for the purposes described above, it is securely deleted or irreversibly anonymised using recognised data-sanitisation methods.
q89com uses cookies and similar technologies including session storage and local storage to enhance your experience on the Platform. The following categories of cookies are used:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain login session state, CSRF protection, load balancing | Session (deleted on browser close) |
| Functional | Remember language preference, currency setting (PKR), responsible-gambling limit configurations | Up to 12 months |
| Analytics | Aggregate page-view and feature-usage data for platform optimisation. Data is anonymised before aggregation. | Up to 24 months |
| Marketing | Track promotional campaign performance where you have opted in to marketing communications | Up to 12 months |
You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent the Platform from functioning correctly. Disabling functional cookies will result in loss of saved preferences. q89com does not use cookies to track your browsing activity on third-party websites not operated by us.
q89com implements technical and organisational security measures designed to protect personal data against unauthorised access, disclosure, alteration or destruction. These measures include:
Notwithstanding these measures, no internet transmission or electronic storage system is completely secure. q89com cannot guarantee absolute security of personal data. In the event of a data breach that is likely to result in risk to your rights and freedoms, we will notify you and the relevant supervisory authority in accordance with applicable obligations.
Subject to applicable law and the terms of our operating framework, you have the following rights in relation to the personal data q89com holds about you:
Request a copy of the personal data we hold about you and information about how it is processed.
Request correction of inaccurate or incomplete personal data without undue delay.
Request deletion of your personal data where there is no longer a lawful basis for its retention, subject to legal record-keeping obligations.
Request that we restrict processing of your data in certain circumstances, such as while a rectification request is pending.
Receive a structured, machine-readable copy of data you have provided to us, where processing is based on consent or contract.
Object to processing based on legitimate interests, including profiling. You may also object to direct marketing at any time.
To exercise any of the above rights, please contact our support team using the details in Section 16. We will respond to verified requests within 30 days. We may need to verify your identity before actioning a request. Certain rights may be limited where overriding legal obligations apply.
The Platform is strictly intended for adults aged 18 years and above, or the higher minimum age required by the applicable operator/licence jurisdiction. q89com does not knowingly collect personal data from individuals under the minimum eligible age.
If we become aware that personal data has been collected from a person below the minimum eligible age, we will take immediate steps to delete that data and close the associated account. Any funds deposited by an underage user may be returned at our discretion after deduction of any gaming activity, consistent with our Terms & Conditions.
If you believe a minor has registered an account on q89com, please notify our support team immediately so that we can investigate and take appropriate action.
q89com is an English-language platform targeted at Pakistani users across major cities including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. We recognise that Pakistan has an evolving regulatory environment for data protection and digital services, and we aim to apply internationally recognised best practices in all our data-handling activities.
q89com is not registered with, supervised by, or affiliated with any Pakistani data-protection authority. We do not represent the Government of Pakistan, the PTA or any provincial body in matters relating to data protection or gambling regulation. Our data-protection obligations are governed by the laws of the jurisdiction in which we hold our operating licence.
Pakistani users are advised that the Prevention of Electronic Crimes Act 2016 (PECA) and related legislation may impose obligations or restrictions on digital services operating in or accessible from Pakistan. q89com makes no representation as to the applicability of Pakistani law to your use of the Platform. You are solely responsible for assessing your legal position before registering or using q89com.
q89com reserves the right to update or amend this Privacy Policy at any time. Where changes are material — meaning they significantly affect the way we process your personal data or your rights as a data subject — we will provide advance notice to registered users via email or in-platform notification at least 14 days prior to the changes taking effect.
Minor, non-material changes (such as typographical corrections or clarifications that do not alter the substance of how data is processed) may be made without prior notice, and the updated date at the top of this Policy will reflect the revision.
Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the revised Policy. If you do not accept the revised Policy, you must discontinue use of the Platform and may request account closure by contacting our support team.
If you have any questions, concerns or requests relating to this Privacy Policy or the processing of your personal data by q89com, please contact our Data Privacy team using the details below. Our support team is available 24 hours a day, 7 days a week and can assist in both English and Urdu.
Email: [email protected]
Email is displayed as plain text only and is not a clickable link. Please do not include sensitive personal data, payment credentials or authentication details in email correspondence.
We will acknowledge all privacy-related requests within 5 business days and aim to resolve them within 30 days of receipt. Where we are unable to meet this timeline, we will communicate the delay and the reason for it.
If you are not satisfied with our response to a privacy concern, you may have the right to lodge a complaint with the supervisory authority in the jurisdiction governing our operating licence. We will provide relevant contact details upon request.
Our support team is available 24/7 to answer any data privacy questions. You can also explore our full Terms & Conditions or visit the homepage to learn more about the q89com platform.